Service

We are committed to providing our customers with a full-process of high-quality services from pre-sale to post-sale. In the early stage, we will have detailed communication with you to understand the type of your workpiece, processing techniques, precision requirements and on-site conditions, and provide professional fixture selection suggestions. We can also design non-standard customization plans based on the actual product or 2D/3D drawings. After the product scheme is confirmed, we can provide sample trial production services before the formal production. After the customer confirms the qualification, we will proceed with the batch production, minimizing your procurement risks to the greatest extent. We welcome customers to visit our factory and conduct clamping tests and technical exchanges on-site. After the order is confirmed, we will provide full progress tracking and regularly update the processing, testing, packaging and shipping status. During the production process, we strictly control the product quality to ensure that each product meets the design standards. The products are packaged scientifically to ensure transportation safety and provide installation and commissioning guidance as well as on-site operation training services. In case of any quality problems, we will bear compensation liability in accordance with the law and promise to respond within 24 hours and provide a standard 12-month product warranty service. We have established a complete spare parts supply system and provide regular maintenance and maintenance suggestions to help customers extend the product service life. At the same time, we encourage customers to provide valuable opinions and suggestions to continuously optimize our products and services and establish a long-term win-win relationship.